Hello,
I`m interested in purchasing your “All In One” package. While I am accustomed to making purchases online using my credit card, I`ve never used PAYPAL before so I`m not a member of paypal, and I have no idea how that works. But I see that on your site that Payments are processed securely through Paypal and that I do NOT NEED a Paypal account: But yet the PAYPALCheckout page page seems to indicate that I Do need a Paypal Account.
Also it indicates that the materials should be sent to my billing address whereas your site indicates that the course is sent by email, and while paypal requires an email address your site doesn`t ask for any.
And adding to the confusion, your buyer’s guide video shows a paypal page that supports what your site says but it is materially different from the page that actually comes up when I go to make the purchase.
So I have some questions: Firstly, what is the actual position with respect to the method to be employed in buying your course,should I create a Paypal Account and how do I get the course via email since the paypal page seems to allow only shipping to a physical address?
Regards,
+John Sanowar
Hi John
You don’t have to have a PayPal account, there is an option which says, ‘pay by credit or debit card’ – you might have to scroll down a bit to see it. The course is sent by email, but PayPal asks for a billing address for some reason. PayPal will ask for your email, which is then used to send the course. In terms of the video you mention, PayPal have since changed their design, and we have made some changes to the site – thank you for reminding me to update the video.
So, no PayPal account required and the course will be sent via email.
Best regards
Martin
I dont see the advanced cource ?or is it in levels 1 to 6 cheers Dave seen samples and it looks great liking the subjunctive i hope that and the other starters for subjunctive thanks Dave
hi! i just purchased it with paypal but it didn’t ask me to leave any email address when I purchased. I assumed it will send the download files to my Paypal registered email address? However I did not receive anything yet. Please help!
Thanks!
Hi , I am living in Argentina and would love to buy the full package. However, paypal will not accept my argentine phone number. May I purchase directly with my US bank visa credit card? Thanks, Linda
Hi Martin, Ive successfully downloaded the files from a different email address. Thanks for your advice. Cancel the refund or re-take the payment. Thanks again.
I recently purchased lessons 1 – 6. When I try to open your email it shuts down my aol browser immediately, before I can even attempt to download your software??
Please advise or refund.
+Ralphstretch
I am guessing your AOL (or your browser)email provider does not like an email with links and so automatically closes it. In future I would get it sent to a different email address, that is not AOL.
Martin
Hi.You sent me the level 1-6 course In December 2019 and I am very pleased with it.The problem is that on my downloads I can only now find level 1 in my downloads and would be grateful if you could please resend the download instructions
I just purchased the Special offer package of lessons 1 to 6. Please kindly send me the access code or link to download the lessons and start learning. Thanks.
Hi Ronaldo
It was emailed to you earlier today, please check your junk/spam folder. I’ve also resent it just in case. Let me know if you still don’t have it.
Martin
I love the videos and would like to order the 1 – 6 course but I’m puzzled as to why the price is in dollars as you are a co.uk site. Is there any way to pay in pounds sterling.
+Nancy
Most of our customers are from outside the UK, so Dollars is a more of a universal currency. When you pay, PayPal automatically converts your pounds to dollars.
Thank you Martin for solving my problem and providing the links to the course. I use Linux, but all the lessons were also provided in mp4 format so I had no problem accessing them.
On January 30th I tried to purchase the “All in One Special” and was transferred to Paypal. I approved the purchase and even printed out a receipt being charged $54.99 but I was not transferred back to your website to complete the purchase. I went back to your website but ended up like a new customer with no instructions for how to receive the course and would have had to purchase it again for a new charge. I had this problem once before with Paypal and realize it is not your fault. If we cannot work this out soon I will have to start an “I did not receive an item I ordered” complaint and go through them to resolve the issue.
+Stanley Fisher
The course was sent to you on 31 January, but it may well have ended up in your junk folder. I will resend now, let me know if you still have not got it.
Martin
HELLO!! Found your youtube channel and really enjoy your pace and gentle teaching technique.
I began noticing the pronunciation of particular Spanish words are different than what they sound like here in the states. For instance ‘hacer’ sounds like ‘ah-there’ rather than ‘ah-ser’. Maybe it’s just me LOL. Looking for some guidance on that prior to purchase… although, no matter what, I’ll be learning the basics with all 6 levels.
In the US and Latin America the pronunciation of the z and c (when followed by i or e) is S whereas in Spain it is pronounced TH.
Hope that helps.
Martin
+ Henry Tony O’Donnell
Hi Tony
There are 3 main options, Levels 1-3, Levels 1-6, or The All in 1, which contains Levels 1-6 plus three supplementary courses.
Hello,
I`m interested in purchasing your “All In One” package. While I am accustomed to making purchases online using my credit card, I`ve never used PAYPAL before so I`m not a member of paypal, and I have no idea how that works. But I see that on your site that Payments are processed securely through Paypal and that I do NOT NEED a Paypal account: But yet the PAYPALCheckout page page seems to indicate that I Do need a Paypal Account.
Also it indicates that the materials should be sent to my billing address whereas your site indicates that the course is sent by email, and while paypal requires an email address your site doesn`t ask for any.
And adding to the confusion, your buyer’s guide video shows a paypal page that supports what your site says but it is materially different from the page that actually comes up when I go to make the purchase.
So I have some questions: Firstly, what is the actual position with respect to the method to be employed in buying your course,should I create a Paypal Account and how do I get the course via email since the paypal page seems to allow only shipping to a physical address?
Regards,
+John Sanowar
Hi John
You don’t have to have a PayPal account, there is an option which says, ‘pay by credit or debit card’ – you might have to scroll down a bit to see it. The course is sent by email, but PayPal asks for a billing address for some reason. PayPal will ask for your email, which is then used to send the course. In terms of the video you mention, PayPal have since changed their design, and we have made some changes to the site – thank you for reminding me to update the video.
So, no PayPal account required and the course will be sent via email.
Best regards
Martin
I dont see the advanced cource ?or is it in levels 1 to 6 cheers Dave seen samples and it looks great liking the subjunctive i hope that and the other starters for subjunctive thanks Dave
Hi,
Can you stream these videos or do you have to download them? What is the file size? I don’t want to use too much memory on my phone
Hi Martin
The full course price is stated at 39$ what is the price in pounds sterling?
hi! i just purchased it with paypal but it didn’t ask me to leave any email address when I purchased. I assumed it will send the download files to my Paypal registered email address? However I did not receive anything yet. Please help!
Thanks!
Download email just sent – apologies for the delay.
Martin
Hello, I just purchased the full package. I have not received a download link or instructions.
Thank you
Hi , I am living in Argentina and would love to buy the full package. However, paypal will not accept my argentine phone number. May I purchase directly with my US bank visa credit card? Thanks, Linda
Hi Martin, Ive successfully downloaded the files from a different email address. Thanks for your advice. Cancel the refund or re-take the payment. Thanks again.
I recently purchased lessons 1 – 6. When I try to open your email it shuts down my aol browser immediately, before I can even attempt to download your software??
Please advise or refund.
Thank-you for your prompt refund, however I was looking forward to this course. Can you tell me what the problem might have been for future reference.
+Ralphstretch
I am guessing your AOL (or your browser)email provider does not like an email with links and so automatically closes it. In future I would get it sent to a different email address, that is not AOL.
Martin
When i recieve the program.i just ordered it
Hi.You sent me the level 1-6 course In December 2019 and I am very pleased with it.The problem is that on my downloads I can only now find level 1 in my downloads and would be grateful if you could please resend the download instructions
Hi I have purchased the course but haven’t been sent anything other than a receipt!
Please help.
+Joe
Download email just sent Joe – apologies for the delay.
I have purchased all of your material but I have not received an email link
Hi Mario
It has been sent twice. Please check junk folder and let me know.
Thanks
Martin
I also purchased the all in one package and have yet to receive a download link, how long should i expect it to take? Thanks
+ Alex Hunt
Download email just sent – apologies for the delay. Please check junk/spam folder if it’s not in your inbox.
I ordered/paid for the All In One Package but have not received an email with download instructions.
Hi,
I just purchased the Special offer package of lessons 1 to 6. Please kindly send me the access code or link to download the lessons and start learning. Thanks.
Kind regards
Ronaldo
Hi Ronaldo
It was emailed to you earlier today, please check your junk/spam folder. I’ve also resent it just in case. Let me know if you still don’t have it.
Martin
Hey, I bought the all in one special I’m wondering when will you send it through email?
Hello!
Just purchased your all in one package.
Just wondering when the email should come through with the link for all the lessons?
Excited to get started, I love your YouTube lessons!
Got it through now, thanks!
My mobile phone is an Android 7.1.1. Will your Spanish course work on my phone, and will I need to download the flash player you mentioned?
@Barry
That’s no problem, you won’t need to download Flash Player as the videos are in MP4 format.
I love the videos and would like to order the 1 – 6 course but I’m puzzled as to why the price is in dollars as you are a co.uk site. Is there any way to pay in pounds sterling.
Regards
Nancy Flynn
+Nancy
Most of our customers are from outside the UK, so Dollars is a more of a universal currency. When you pay, PayPal automatically converts your pounds to dollars.
Hello Martin
just bought the “the all in one special” and I wonder why there Is link yet for the lessons. Thank you in advance.
+Jenna
I’ve just sent you the course download manually, let me know if there’s any issues.
Hi Martin,
I have bought the all in one special offer, however i haven’t received the email.
can you help?
Gracias.
+Joshua
Download email just sent Joshua – apologies for the delay.
Thank you Martin for solving my problem and providing the links to the course. I use Linux, but all the lessons were also provided in mp4 format so I had no problem accessing them.
On January 30th I tried to purchase the “All in One Special” and was transferred to Paypal. I approved the purchase and even printed out a receipt being charged $54.99 but I was not transferred back to your website to complete the purchase. I went back to your website but ended up like a new customer with no instructions for how to receive the course and would have had to purchase it again for a new charge. I had this problem once before with Paypal and realize it is not your fault. If we cannot work this out soon I will have to start an “I did not receive an item I ordered” complaint and go through them to resolve the issue.
+Stanley Fisher
The course was sent to you on 31 January, but it may well have ended up in your junk folder. I will resend now, let me know if you still have not got it.
Martin
+Mosa
Download email just sent – apologies for the delay.
HELLO!! Found your youtube channel and really enjoy your pace and gentle teaching technique.
I began noticing the pronunciation of particular Spanish words are different than what they sound like here in the states. For instance ‘hacer’ sounds like ‘ah-there’ rather than ‘ah-ser’. Maybe it’s just me LOL. Looking for some guidance on that prior to purchase… although, no matter what, I’ll be learning the basics with all 6 levels.
Thank you so much!
+Marlita
Hi Marlita
In the US and Latin America the pronunciation of the z and c (when followed by i or e) is S whereas in Spain it is pronounced TH.
Hope that helps.
Martin
how do i order- i like what u are doing- seems fun- tony- site seems a little complicated
+ Henry Tony O’Donnell
Hi Tony
There are 3 main options, Levels 1-3, Levels 1-6, or The All in 1, which contains Levels 1-6 plus three supplementary courses.